Shipping policy
Shipping Policy
Last updated: December 3, 2024
At Tolabanks Beauty, we strive to ensure that your orders are processed efficiently and delivered to you as quickly as possible. Please read our shipping policy below for details about how we handle shipping.
1. Processing Time
Orders are typically processed within 1-3 business days from the date of purchase. This includes order verification, payment authorization, and preparing your items for shipment.
Orders placed during weekends or holidays will be processed on the next business day.
2. Shipping and Delivery
We currently offer standard shipping for all orders. Delivery times may vary depending on the destination.
While we aim to get your order to you promptly, please be aware that delivery times may be affected by factors such as weather conditions, holidays, or carrier delays.
3. Shipping Costs
Shipping costs are calculated at checkout based on the delivery address.
Free shipping may be available for orders over a certain amount, which will be specified on the Site.
4. Shipping Restrictions
We do not ship to P.O. boxes or APO/FPO addresses.
5. Order Tracking
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
Please note that it may take up to 24 hours for tracking information to be updated by the carrier.
6. Shipping Delays
While we make every effort to ensure timely delivery, Tolabanks Beauty is not responsible for delays caused by the shipping carrier, weather, holidays, or other unforeseen events.
If your package is delayed beyond the estimated delivery time, please contact us at tolabanksbeauty@gmail.com so we can assist in resolving the issue.
7. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately at tolabanksbeauty@gmail.com with your order number and a description of the issue.
We will work with the carrier to resolve the problem and, if necessary, offer a solution such as a replacement or refund for damaged or lost items.
8. Incorrect Shipping Information
Please ensure that your shipping information is correct when placing an order. Tolabanks Beauty is not responsible for delays or lost packages due to incorrect or incomplete shipping information provided by the customer.
If you need to make changes to your shipping address, contact us as soon as possible before your order is processed.
9. International Shipping
For international orders, additional customs fees, import duties, and taxes may apply, which are the responsibility of the customer. These fees vary depending on the destination country and will be assessed by local customs authorities.
Tolabanks Beauty is not responsible for any customs delays or fees incurred during international shipping.
10. Contact Us
If you have any questions or concerns about your order or shipping, please reach out to us at:
Email: tolabanksbeauty@gmail.com